Shipping FAQ

Q: How much does shipping cost?
A: Flat shipping rates are shown at checkout based on your location. We set these rates to cover typical courier costs, but please note that import duties and taxes may be applied by your country’s customs and are the responsibility of the recipient.

Q: How long will my order take to arrive?
A: Delivery times vary by destination and shipping method. Typically, domestic orders arrive within 3-7 business days, and international shipments may take 7-21 business days. Please note these are estimates and can be affected by customs processing or courier delays.

Q: Do you ship internationally?
A: Yes, we ship worldwide using reliable courier services. Please be aware that import duties, taxes, and customs fees may apply and are payable by the customer.

Q: Can I track my order?
A: Yes! Once your order ships, you will receive an email with a tracking number and a link to monitor your shipment in real-time.

Q: What happens if my package is lost or damaged?
A: Please contact our customer service immediately with your order details and any damage photos. We will work with the courier to resolve the issue or arrange a replacement/refund as appropriate.

Q: Why might my shipping cost differ from the flat rate shown?
A: The flat rate covers most scenarios, but shipping costs can fluctuate due to package weight, size, destination, and courier surcharges. Additional customs or import taxes imposed in your country are separate and beyond our control.

Q: Can I change my shipping address after placing an order?
A: Please contact support as soon as possible. We can assist if the package hasn’t been dispatched, but changes cannot be guaranteed once it’s with the courier.